Shipping policy

Shipping Policy

Order processing
Orders are reviewed after payment authorization. If we need additional destination, permitted-frequency, compliance, address, quantity or customization information, we will contact the buyer before dispatch. Processing time and the dispatch date are confirmed for each order. We do not promise a fixed dispatch time until the order has been reviewed and confirmed.

Shipping methods and charges
Available shipping methods and charges are shown at checkout when Shopify can calculate them. For destinations or order types that are not quoted automatically, contact ChatField for a shipping quotation before placing the order. Taxes, customs duties, brokerage fees and other import charges not shown at checkout are the buyer's responsibility unless a written agreement states otherwise.

Delivery estimates
Any carrier delivery estimate is an estimate, not a guarantee. Customs clearance, carrier operations, weather, remote delivery locations, local restrictions and compliance review may affect delivery time.

Tracking and delivery address
When tracking is available, it will be sent to the email address used for the order. The buyer is responsible for providing a complete and accurate delivery address and contact details. Contact us promptly if an address correction is needed. We cannot guarantee that an address can be changed after dispatch.

International orders and product compliance
Before ordering, the buyer should confirm that the selected product configuration, operating frequencies and intended use are permitted in the destination market. We may request destination and use-case information before shipment.

Damaged or missing shipments
Inspect the package when it arrives and retain the packaging. If a shipment is damaged, incomplete or cannot be located, contact us with the order number, delivery details and supporting photographs where applicable. Carrier investigations and claim requirements may apply.

Order changes and returns
Contact us as soon as possible if an order needs to be changed or cancelled. Orders that have already been dispatched may not be changeable or cancellable. Returns and refunds are governed by our Refund Policy and any written B2B agreement that applies to the order.

Contact
Email: vincent@chatfeld.com
WhatsApp: +86 150 1926 4564